Refund policy

At Enroba, we strive to provide high-quality products and excellent customer service. As most of our products are made-to-order or sourced from trusted partners, returns and exchanges are limited to the circumstances described below.

Customers Outside the European Union

For customers outside the European Union, returns and exchanges are accepted only for faulty, damaged, or incorrect items.

If you receive a faulty, damaged, or incorrect item, you must notify us within 5 days of receiving your order. Claims submitted after the 5-day period may not be accepted.

To start a return or exchange request, please visit:

https://account.enroba.com

Or contact us:

Email: info@enroba.com

Please include:

  • Your order number
  • Clear photos or videos of the item.
  • A brief description of the issue.

After verification, we may offer one of the following:

  • Exchange for another in-stock product of the same value.
  • Store Credit equal to the product value (excluding shipping charges unless required by law).
  • A refund in exceptional cases approved by our Customer Support team.

European Union (EU) Customers

If your order is delivered to a country within the European Union (EU), you have the legal right to withdraw from your purchase within 14 days without giving any reason.

  • The 14-day withdrawal period begins on the day you, or a person designated by you (other than the carrier), receives the last item in your order.
  • If the final day of the withdrawal period falls on a weekend or public holiday, the deadline is extended to the next working day.
  • Orders may be cancelled for a full refund at any time before they have been dispatched.
  • To exercise your right of withdrawal, submit your request through https://account.enroba.com within the 14-day withdrawal period.
  • After notifying us of your withdrawal, you must return the item(s) within 14 days.
  • Unless the return is due to our error, a defective product, or an incorrect item, the customer is responsible for the cost of returning the goods.
  • Once we receive the returned item(s), or satisfactory proof that they have been returned, we will process your refund within 14 days using the original payment method.
  • Where required by applicable EU law, we will also refund the cost of the standard outbound shipping paid with your order. Additional charges for express or upgraded shipping are not refundable.

Refund Policy

Approved refunds will be issued using the original payment method unless otherwise agreed.

  • EU customers: Refunds will be processed within 14 days after we receive the returned item(s) or proof that they have been returned.
  • Non-EU customers: Approved refunds are generally processed within 15 business days, depending on your payment provider.

Items Not Eligible for Exchange or Return

Unless required by applicable law, the following items cannot be returned or exchanged:

  • Stitched or customized products.
  • Personalized or made-to-order products.
  • Sale, discounted, clearance, or promotional items.
  • Items that have been used, washed, altered, or damaged after delivery.
  • Products returned without their original packaging, tags, accessories, or proof of purchase.

These exclusions do not affect any statutory consumer rights that cannot legally be excluded.

Important Notes

  • Minor differences in color caused by lighting, photography, or screen settings are not considered defects.
  • Slight variations in embroidery, stitching, print placement, embellishments, or fabric texture are part of the manufacturing process and are not considered defects.
  • Shipping charges are non-refundable except where required by applicable law or where the error was caused by Enroba.
  • We reserve the right to inspect all returned items before approving an exchange, store credit, or refund.

By placing an order on Enroba.com, you acknowledge that you have read, understood, and agree to this Exchange & Return Policy.